Returns & Exchanges

At Tokyo Station, we want you to be completely satisfied with your street-style finds, which is why we offer a 30-day return window for all unworn apparel with original tags attached. If your purchase doesn't fit your aesthetic, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all Tokyo Station designer tags and hygiene seals remain intact.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once received at our Tokyo warehouse, we will process your refund within 5 business days.