Frequently Asked Questions

Everything you need to know about your Tokyo Station shopping experience

What is the typical shipping time for international orders?

We offer worldwide shipping. Orders are typically processed within 2 business days and arrive within 7-14 business days depending on your location and chosen shipping method.

How do I determine the correct size for Japanese-designed apparel?

Japanese sizing can run smaller than Western standards. We provide a detailed size chart with exact measurements in centimeters for every garment. We recommend measuring a similar item you own to ensure a perfect fit.

What is your return policy for fashion items?

We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a full refund.

Are your products authentic Japanese brands?

Yes, Tokyo Station guarantees the authenticity of every item. we source directly from licensed manufacturers and official distributors in Japan to ensure premium quality and design integrity.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our global courier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.